Type of transportation
We usually use DHL, RESHIP, ONEWORLD, FEDEX, USPS, GLS and many other international air couriers to ship your parcels.
Parcel arrival time
1. Payment for goods
2.Warehouse inspection and packaging of goods （Completed within 1-3 days）
3.Ship to international shipping location （Arrive within 8-24 hours）
4.Parcel arrives at destination （7-12 days to destination）
Returns Exchanges and Refunds
We understand – sometimes something just doesn’t work for you and you want a refund. We accept free returns as long as the item is still in its original condition, subject to the following rules, including those regarding fair use. Be sure to check the product information section of your ordered item on our website or app for details on whether the item is returnable.
Nothing in this returns policy affects your statutory rights.
You have 30 days from the date of delivery or the date the order becomes available for collection to return the item to us for a refund. Refunds will be made to your original method of payment.
We aim to refund you within 1-3 days of receiving your return.
If you have created a return within the above timeframe, but due to special circumstances are unable to return the product to us within the same timeframe, please contact us via Sales Customer Service
Responsibility
Returned items are your responsibility until they reach us, so please ensure that they are properly packed and not damaged in transit!
As the package is your responsibility until it is returned to us, please make sure you get proof of postage in case you need to contact us about a return.
Want to exchange an item?
All returned items will be exchanged upon arrival at our warehouse. Need a different style? Simply contact sales customer service to assist you!
Return Policy:
CONDITIONS: the product must be in its original, unused condition and include all accompanying accessories and packaging.
Return requests should be submitted within the specified period after purchase as stated on the order confirmation.
PROCEDURE: Contact our customer service team stating the reason for the return and providing detailed order information.
Our customer service team will provide you with the return address for better tracking of your return request.
Ship the product back to the specified address, including the original packaging and all accessories.
Once we receive the returned product and confirm that it meets the return conditions, we will process your refund.
Exchange Policy:
CONDITIONS: the product must be in its original, unused condition and include all accompanying accessories and packaging.
Contact our customer service team stating the reason for the exchange and providing detailed order information.
Our customer service team will provide you with an exchange authorization code for better tracking of your exchange request.
Ship the product back to the specified address, including the original packaging and all accessories.
Upon receipt of the exchange and confirmation that the conditions of the exchange have been met, we will arrange to ship the new product.
We are committed to ensuring a smooth return and exchange experience by providing efficient and friendly customer service. If you have any concerns or questions, please feel free to contact our customer service team.
Tel：WhatsAPP:+44 7853 468577
E-mail:TURNERWRISTWATCHS@outlook.com