MAINTENANCE
Specialized Repair Team: Our highly skilled repair team is experienced in solving problems quickly and accurately. Whether it’s a parts replacement or routine maintenance, our team is committed to providing reliable service.
24/7 Online Customer Support: Our online customer support team is available around the clock to answer your questions and provide assistance. Whether you are inquiring about product information, after-sales service, or any other issue, we are here to support you in a timely manner.
Rapid Supply of Accessories and Parts: If you need a replacement accessory or part, we’ll make sure it’s available in a timely manner so you can quickly get your watch back up and running.
SATISFACTION GUARANTEED: We are committed to ensuring that every customer is satisfied with our products and after-sales service. If you have any questions about our products or services, we will do our best to resolve the issue and ensure your satisfaction.
Thank you for choosing our watches.
We are committed to continuing to provide outstanding after-sales support to instill confidence and convenience in your shopping experience.
Warranty Maintenance Service:
To keep your watch in top condition, we recommend that you have it serviced and inspected on a regular basis.
Our specialized technicians will perform a thorough inspection to ensure that all components are functioning properly.
Routine checks: waterproofness and airtightness check Strap cleaning (replacement) Movement health check (accuracy, functionality)
We offer specialized maintenance packages based on your watch’s needs, including cleaning, lubrication and replacement of worn parts.
Contact our customer service team to inquire about a maintenance package or to schedule a routine inspection.
Ship your watch to our designated service center
Our skilled technicians will perform the necessary maintenance to keep your watch in good condition.
We are committed to providing exceptional warranty and maintenance services that add value to your watch ownership experience. If you have any questions or need assistance, please do not hesitate to contact our customer service team.
Knowledge of watch care
Daily care:
AVOID MAGNETIC FIELDS: Keep your watch away from strong magnetic fields, which can affect its accuracy. This is especially important for automatic and mechanical watches.
WATER RESISTANCE: If your watch is water resistant, be aware of the water resistance limitations. Avoid wearing it in hot water and make sure the crown is properly closed before any water-related activity.
Avoid Extreme Temperatures: Prolonged exposure to extreme temperatures, whether hot or cold, can affect the functioning of your watch. When not in use, store it in a moderate temperature environment.
Cleaning and Maintenance:
Regular Cleaning: Wipe the watch with a soft dry cloth to remove dust and fingerprints. For metal bracelets, deep clean with a toothbrush moistened with mild soap.
Strap Care: Leather straps require special care. Avoid prolonged contact with water and direct sunlight to prevent color fading.
Maintenance intervals: Mechanical watches should be serviced at a repair service center every 1-2 years to ensure proper functioning. Regular maintenance will help prevent wear and tear.
Mechanical Kinetic Energy Storage:
Watch winder: If you own a mechanical movement watch, a watch winder can be used to keep it running when not worn and to prevent the lubricant from solidifying.
Avoid strong sunlight: Prolonged exposure to direct sunlight can discolor watch dials and straps. Store your watch in a cool place away from light.
By following these watch care tips, you can extend the life of your watch and continue to enjoy its accuracy and beauty. If you have specific maintenance questions or need further assistance, please feel free to contact our customer service team.
COMPREHENSIVE WARRANTY POLICY: All watches purchased from our store are covered by a comprehensive warranty. We offer free repairs within a specified period of time to ensure that your watch maintains its excellent performance during the warranty period.